Privacy Policy

This privacy policy will explain how JB Garden & Property Services uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

We collect personal identification information e.g. name, email address, phone number, etc.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:
• Contact us online.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

How will we use your data?

We collect your data so that we can:
• Provide you with goods and services as requested and manage your account.
• Email you with special offers on other products and services we think you might like.
We may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We will keep your data for long as required by us to carry out the services you have requested.

Marketing

We may like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email the address published on our website.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

– You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.

The right to erasure

You have the right to request we erase your personal data, under certain conditions.

The right to restrict processing

– You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing

– You have the right to object to us processing of your personal data, under certain conditions.
If you make a request we have one month to respond to you. If you would like to exercise any of these rights please contact us via the contact number or email address published on our website.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:
(a) authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to determine if you are logged into the website.
(b) personalisation – we use cookies to store information about your preferences and to personalise the website for you
(c) security – we use cookies to protect our website and services generally
(d) advertising – we use cookies [to help us to display advertisements that will be relevant to you.
(e) analysis – we use cookies to help us to analyse the use and performance of our website and services and
(f) cookie consent – we use cookies [to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.

Amendments

We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of changes to this policy.

Our details

13.1 This website is owned and operated by JB Garden & Property Services
13.4 You can contact us by:
(a) Using our website contact form;
(b) By telephone, on the contact number published on our website; or
(d) by email, using the email address published on our website.
Data protection officer
Our data protection officer’s contact details are the contact details published on our website.

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